Rivian CEO tells customers first deliveries delayed until September

Rivian is delaying the first deliveries of its R1T battery electric pickup until September, CEO RJ Scaringe said Friday in a letter to customers who expected their trucks this month.

“We know you can’t wait to get behind the wheel of your vehicle. Earlier this summer, we announced that deliveries would begin in July; however, the timing for the first deliveries of the R1T has shifted to September, with the R1S shortly thereafter in the fall. I wanted to be sure you heard this from me directly,” Scaringe wrote.

Rivian owners have been griping in online forums about the lack of communication from the company in recent weeks as anticipation for the Launch Edition of the R1T grew.

Scaringe, in his letter, placed much of the blame for the latest delay on the COVID-19 pandemic, the ongoing chip shortage and the difficulty of producing three new vehicles in a new plant.

He wrote: “The cascading impacts of the pandemic have had a compounding effect greater than anyone anticipated. Everything from facility construction, to equipment installation, to vehicle component supply (especially semiconductors) has been impacted by the pandemic.

“Beyond these unforeseen challenges, launching three new vehicles while setting up a multi-vehicle manufacturing plant is a complex orchestra of coordinated and interlinked activities where small issues can translate into ramp delays.”

Rivian’s plant in Normal, Ill., Scaringe said, is currently producing vehicles on two production lines: one for the R1T and R1S utility vehicle, the other for electric delivery vans for Amazon, Rivian’s biggest commercial customer. He said the company is working to ensure that vehicles sold to customers won’t have quality issues.

“We have now built hundreds of vehicles as part of our validation process, with many of those spotted out in the wild covered in unique vinyl wraps. I have been asked why we aren’t delivering those vehicles or why we continue to test rather than deliver.

“We believe it is critical to both our long-term success and your ultimate satisfaction that the quality and robustness of our launch products truly sets the tone for what to expect from us as a brand,” Scaringe said in his note.

The company, which has reportedly been planning a stock offering that would place its market value at $70 billion, originally planned to start customer deliveries late last year but has delayed several times as its factory and work force, now totaling 7,000, has come online.

Rivian has been backed by several high-visibility investors led by Amazon. Ford Motor Co., Cox Automotive and investment manager T. Rowe Price also made significant investments over the last few years.

Hello –

I am writing this letter from our Normal, IL manufacturing plant where our teams are working around the clock to ramp production of our R1T, R1S and commercial vans. It is amazing to see the plant come to life through the work of so many passionate team members.

As I’ve watched our team grow to more than 7,000 people, I’ve also witnessed the excitement from our supporters stretch even greater. Whether you were among our first reservation holders or you’re new to the community, thank you for putting your trust in us and showing so much enthusiasm for our products.

We know you can’t wait to get behind the wheel of your vehicle. Earlier this summer, we announced that deliveries would begin in July; however, the timing for the first deliveries of the R1T has shifted to September, with the R1S shortly thereafter in the fall. I wanted to be sure you heard this from me directly.

There are many reasons why our production ramp is taking longer than expected. The cascading impacts of the pandemic have had a compounding effect greater than anyone anticipated. Everything from facility construction, to equipment installation, to vehicle component supply (especially semiconductors) has been impacted by the pandemic. Beyond these unforeseen challenges, launching three new vehicles while setting up a multi-vehicle manufacturing plant is a complex orchestra of coordinated and interlinked activities where small issues can translate into ramp delays.

Our plant in Normal, IL has two separate production lines currently producing vehicles, one for the R1 vehicles (initially R1T and R1S) and one for our commercial vans. We have now built hundreds of vehicles as part of our validation process, with many of those spotted out in the wild covered in unique vinyl wraps. I have been asked why we aren’t delivering those vehicles or why we continue to test rather than deliver. We believe it is critical to both our long-term success and your ultimate satisfaction that the quality and robustness of our launch products truly sets the tone for what to expect from us as a brand.

I have spoken with a number of you and know we need to do a better job at communicating specifics around deliveries. Our Guides will continue reaching out to schedule deliveries and will be there for any questions throughout the process. We are also preparing for a multi-city, multi-format drive program set to roll out in September. You’ll start to see Rivian charging sites and service centers being built in your local communities; and as we head into the end of the year, you’ll also start to see events, programs and spaces where we’ll be able to bring our Rivian community together.

Lastly, I have spent a lot of time in the R1T and R1S in just about every conceivable environment, and I am excited for you to experience the combination of refinement, capability and performance – it will be worth the wait!

You’ll be hearing more from us over the coming weeks with additional updates and progress.

Thanks again for your support and being on this adventure with us.

RJ